FREQUENTLY ASKED QUESTIONS
Last Updated on
All our products are made from raw organic ingredients and are free of refined sugar, processed at low temperatures, gulten-free and free of preservatives of fillers. We took our favourite snacks and made them in their healthiest version possible. This means that every My Raw Joy product you eat is geared towards maximum taste and nutrition without cutting corners. Unlike too many snacks on the market, we never use cheap varieties of any ingredient and refuse to work with fillers like different milk powders or cheap substitutes.
Easy! Making raw snacks simply means processing the foods at low temperatures (below 42°C), and avoiding use of products that are often roasted such as nuts or cacao beans, but instead processing them in the most raw state available. Artisan chocolate an be made with the same traditional production processes as conventional chocolate. Baked goods like our cookies and chips can also be created at low temperatures, where the products are slowly air-dried at low temperatures instead of being baked.
Processing or cooking food at high temperatures (anything above 45°C) reduces its vital nutrients and enzymes, the very components of the food that keep us healthy, give us energy and make us feel satisfied. Including more raw foods in your diet increases your intake of fiber and provides your body with the vitamins, minerals, and enzymes needed to elevate your wellbeing. Additionally, eating food in its raw, natural form ensures you avoid consuming harmful preservatives or additives.
Complex carbohydrates break down slowly and thus don't cause an insulin surge (also known a sugar high). Complex carbs are healthy for you when eaten in the proper proportion with healthy fats and protein. My Raw Joy makes a variety of high quality snacks to help you achieve this balance. Examples of complex carbs are raw fruit ingredients, soaked raw nuts & seeds and dates. On the other hand, refined or simple carbohydrates are very low in nutrients and typically your body to overproduce insulin, resulting in range of health problems. These carbs include refined flours and sugar found in bread, candy, pasta, soda drinks and conventional chips.
To cancel or change your order, please send an email to firstname.lastname@example.org as soon as possible and we will attempt to accommodate your request.
Please send an email with your issue or return request to email@example.com.
We typically send out the packages within 24 hours of receiving the order. Since we ship all over Europe and delivery times vary, it's best if you calculate 3-4 working days for your order to arrive.
We use a standard shipping model, where orders are typically delivered within 2-3 days of sending. If you wish to have your order expedited, we can do so for you upon additional payment to cover extra shipping cost. Please send us an email to firstname.lastname@example.org to request a faster shipping option, either before or immediately after you place your order.